BOOKING CONFIRMATION
When you book a guided tour with Kiruna Lappland, you will receive a confirmation with a unique booking number. This confirmation is your agreement with Kiruna Lappland and contains the products, times, and terms you have agreed upon with Kiruna Lappland. You must be 18 years or older to book or enter into an agreement with Kiruna Lappland. The confirmation will be sent to the email address you provided. If you have not received a confirmation, you do not have a booked tour.
PAYMENT
Full payment is required when booking a tour, both online and at the reception at the tourist center. This means the full amount will be charged to your account at the time of purchase. Payment can be made by card or Swish. Preliminary bookings are not possible. Registered companies may choose to pay by invoice. Bookings are then made by email. Kiruna Lappland issues invoices through email or electronic invoice. The person requesting the booking is responsible for providing correct billing information to Kiruna Lappland. For private tours, the invoice must be paid no later than 14 days before the tour’s departure.
CANCELLATION AND CHANGES TO BOOKING
You can cancel or change a booking free of charge:
- up to 4 days before departure for a booked public tour.
- up to 14 days before departure for a group booking with more than 15 people for a booked public tour.
- up to 14 days before departure for a booked private tour.
To make a change or cancel your tour, contact Kiruna Lappland tourist center. Any changes or cancellations made later are charged up to 100% of the original total booking amount.
CANCELLATION DUE TO SERIOUS ILLNESS OR UNFORESEEN EVENTS
In case of unforeseen events, it is possible to cancel tours outside the applicable cancellation rules. This means that if you meet and follow the conditions, you may receive up to 100% of the total amount refunded. Unforeseen events include:
- Death, illness, or serious accident affecting yourself, your companion, or your immediate family.
- Other serious events beyond your control, such as a major fire in your home, making it unreasonable to expect you to go on your trip.
- Events affecting your flight/train such that you cannot participate in the tour. This can include, but is not limited to, canceled or severely delayed arrivals.
You must be able to substantiate your inability to attend with documentation from a doctor, authority, or insurance company. The doctor’s note should include the diagnosis, the date of the first medical visit, and the reason why the doctor advises against traveling. The contact with the certifying party must have occurred before the tour was scheduled to start.
For you to receive a refund, the reason for your cancellation must generally be unforeseen, unexpected, and of such a nature that it is unreasonable for you to go on the trip. For example, if you lack the necessary travel documents, such as a passport, visa, or similar, we will not accept this as a valid reason for cancellation.
CANCELLED/DELAYED/CHANGED TOURS BY KIRUNA LAPPLAND
- Since LKAB’s Visitor Centre is located in an operational mine, LKAB has the right to cancel, delay or change tours at short notice, regardless of the reason. Kiruna Lappland accepts no responsibility for cancelled, delayed or changed tours. If the tour is cancelled the ticket will be fully refunded. No other compensation will be provided.
- Kiruna Lappland reserves the right to cancel, delay or change tours due to unforeseen events at short notice. Causes can include, but are not limited to, the guide becoming ill, delayed buses, traffic in the mine, weather, technical issues, other bus issues, etc. If the tour is canceled, you will receive a full refund of the ticket price. No other compensation will be provided.
Booking a tour is at your own risk. Kiruna Lappland disclaims all responsibility for any consequences caused by a delayed or canceled tour, such as missed flights or train departures, dinner reservations, or booked activities, etc.
AS THE ORGANISER, KIRUNA LAPPLAND UNDERTAKES TO ENSURE
- You will receive a written confirmation of your booking.
- You will receive documents and information related to the booking.
- Purchased services match the description.
- You will be informed via email about significant changes regarding your booking.
YOUR UNDERTAKINGS
- You are responsible for checking your booking confirmation as soon as you receive it. Any errors must be pointed out immediately. Promises of importance to you made by the booking staff must be noted in the confirmation if they are to be cited.
- You must monitor your email and be available on the phone number you provided during booking.
- You must comply with rules and regulations.
- If you have any complaints, you must contact Kiruna Lappland tourist center immediately so that any uncertainties may be resolved during your stay.
- You must inform the tourist center at the time of booking if you have a disability that may affect your ability to participate in the tour. Contact Kiruna Lappland tourist center for more information.
- Meeting point at Kiruna Lappland tourist center. You must arrive on site before the tour’s start time, as indicated in the booking confirmation. Otherwise, your place will be sold to someone else, and no compensation or refund will be issued. It is not possible to join the tour after the scheduled departure.
FOR SAFETY REASONS IT IS
- strictly forbidden to participate in the tour under the influence of alcohol or drugs.
- strictly forbidden to bring any kind of weapon or dangerous objects on the tour.
- forbidden to deviate from the group during the guided tour.
- very important that all participants follow LKAB’s safety regulations, which will be explained by the guide.
- not allowed to join a tour if you do not understand the spoken language.
- pets are not allowed on the tour, including service animals.
- children must be at least 6 years old and 110 cm tall. Children between 6-15 years old cannot participate without an accompanying adult.
Any deviation from the above may result in being denied participation in the tour or immediate expulsion from the tour. Kiruna Lappland’s guides and employees have full rights to deny a guest the right to participate in the tour, as well as reject a guest from an ongoing tour, if judged that the guest in question may pose some kind of security risk or disturbance. No compensation or refund will be issued in such cases.
GOOD TO KNOW
- LKAB’s Visitor Centre is located at level 540 meters in Kiirunavaara. Transport is by specially equipped mine bus. It is not possible to take your own bus or car on the tour.
- The temperature at LKAB’s Visitor Centre is +8 to +12º C. Please adjust your clothing accordingly. No special clothes or boots are needed. All visitors will be provided with a helmet during the visit.
- Toilets are available in the visitor centre. We recommend using the toilet before arriving at the meeting point at the tourist center.
- It is not permitted to bring food or beverages on the bus.
- LKAB’s Visitor Centre is wheelchair accessible. However, it is important that the person can get on and off the bus by themselves or with the help of a companion. The wheelchair must be collapsible. There are short distances to walk in the visitor center, and benches are placed along the route for those who need to rest.
- Things left behind during the tour must be reported immediately to the guide and/or the tourist center. If something is to be sent back to you, you are responsible for the shipping cost. Contact the tourist center for more information.
- You are allowed to take photos and videos during the tour. You may not take photos or videos of the guide or other participants in a way that they can be identified without permission. If you wish to photograph or film for commercial purposes, or any other purpose beyond personal interest, you are requested to contact Kiruna Lappland tourist center for further information.
GDPR
By paying, you consent according to GDPR to the processing of personal data by Kiruna Lappland. The purpose of this is to facilitate normal guest administration and to ensure that Kiruna Lappland has access to reliable personal documentation in the event of an accident. Personal data is stored in relevant systems and managed by individuals who need access to the system and information in their professional role. The personal data you provide to Kiruna Lappland will not be used for commercial purposes.
Contact Kiruna Lappland Tourist Center
Visiting address: Malmvägen 9B, 981 30 Kiruna
Phone: +46 (0)980-188 80
E-mail: info@kirunalapland.se
Website: www.kirunalapland.com
