Click to enlarge

Booking and conduct rules on the festival site

When you buy a ticket for the Kiruna Festival, you agree to the festival’s booking conditions and rules of conduct as described here:

Tickets & Refunds

• Purchased tickets are binding and non-refundable.
• The ticket is not personal.
• The organiser is not responsible for lost or stolen tickets.

GDPR & Photography

• By purchasing a ticket, you agree that you may be photographed or filmed during the festival. Image and film material can be used by the organiser for marketing purposes without special compensation.
• Personal data is handled in accordance with GDPR and is only used for ticket administration and relevant information linked to the festival and Aurora Culture & Congress activities.

Security & Rules of Order

• Security checks are carried out at the entrance. You may be searched in connection with entry.
• Bag ban applies – all bags are prohibited in the area. Exceptions may be made for people with children who need a changing bag. The changing bag will be checked upon entry.
• It is forbidden to bring weapons/replicas, drugs, dangerous objects or alcohol into the area.
• Persons who violate the festival rules may be turned away without a refund of the ticket.

Cancelled or Changed Events

• The organiser reserves the right to change the programme and artist line-up without compensation to ticket buyers.
• In the event of a cancelled festival, the ticket price excluding service fees will be refunded.
• In the event of force majeure, such as extreme weather conditions or decisions by the authorities, the festival may be cancelled without the right to a refund.

Age limits & Responsibility

• Age limits apply to some festival areas where alcohol is served. Valid identification will be required at the entrance.
• Visitors are responsible for their own belongings. The organiser is not responsible for lost or stolen items.
• Participation is at your own risk. The organiser does not accept liability for personal injury unless caused by gross negligence on the part of the organiser.
• We recommend everyone in the festival area to use earplugs to protect their hearing. Children under the age of 13 are recommended to wear ear defenders. Parents are responsible for protecting their child’s hearing.

Other rules of behaviour and tips!

• Leave your pets at home – they thrive better in a calm and safe environment than in the loud and noisy atmosphere of the festival.
• Picketing is prohibited – Anyone attempting to enter without a ticket will be reported to the police and immediately removed from the site.
• Drink in moderation – we care about you and want you to have a great festival experience! If you drink too much, we may have to turn you away, and in the worst case, you may be subject to criminal offences.
• If you are the victim of a crime – alert the stewards or police immediately.
• Keep track of where you can get help – check the location of security guards, medical staff and festival hosts at the beginning of the evening.
• Need help or not sure who to ask? Our festival hosts are available at the ticket office and festival entrances and will be happy to help you!

By purchasing a ticket to the Kiruna Festival, you confirm that you have read and accepted these terms and conditions.