LKAB's Visitor Centre by Kiruna Lappland
When you book a guided tour with Kiruna Lappland, you will receive a confirmation with a unique booking number. This confirmation is your agreement with Kiruna Lappland and contains the products, times and conditions that you have agreed with Kiruna Lappland. You must be at least 18 years old to book/enter into an agreement with Kiruna Lappland. The confirmation will be sent to the email address you provided when booking. If you have not received confirmation, you do not have a booked tour. At the start of the tour, you must bring your booking confirmation and valid ID to show if staff need to fill in any missing information.
Public tours can be booked online via our website or on site at the Kiruna Lappland Tourist Centre. All bookings are subject to availability. Special conditions apply to school classes, youth associations and the press, see point 9. For corporate bookings against invoice for general tours, booking requests should be sent by email to minetours@kirunalapland.se.
Requests for private tours can be submitted online via our website at least 30 days before the departure date. Booking requests for tours with a desired departure date within 30 days should be sent via the form on the website or by email to minetours@kirunalapland.se. An additional administration fee will be charged for bookings with a desired departure date within 72 hours. For bookings of more than 10 tours within one year, the booking request must be sent by email.
* Identification number refers to a personal identification number (for Swedish citizens) or a number from a valid identity document issued by an authority, such as a passport or national ID card. For international guests, a driving licence number may also be accepted, provided that it is an officially issued identity document.
For private tours, a complete list of participants with first and last names and identification numbers (see section 2.3) for all participants must be sent to minetours@kirunalapland.se no later than five (5) days before the tour start time. Any deviations that require corrections (e.g. addition of names) will be made at the expense of the tour time. No compensation or tour extension will be provided for this. Changes to the participant list can be made up to five (5) days before the tour departure. For changes made later than this, the customer will be charged an administrative fee. Only people listed on the current participant list when boarding the bus may participate in the tour.
When booking a tour online or at the tourist centre reception, the full amount is payable immediately at the time of booking. This means that the full amount will be debited from your account at the time of purchase. Payment can be made via Swish or debit card. Preliminary bookings are not possible.
Registered companies may choose to pay by invoice. Kiruna Lappland invoices via email or e-invoice. The person requesting the booking is responsible for providing Kiruna Lappland with correct billing information. The invoice must be paid no later than 14 days before the tour departure date. A billing fee will be added. If Kiruna Lappland has not received full payment by the due date on the invoice, the booking will be cancelled.
If, after contacting the tourist centre, you receive a payment link by email, this must be paid within 24 hours. If payment is not made within 24 hours, your ticket will be automatically cancelled.
To be eligible for a refund, you must first contact the Kiruna Tourist Centre.
• Booked ticket online: Refunds will be made to the card/account you used when making the booking. It may take up to 5 banking days before you see the money in your account.
• Booked ticket at the Kiruna Tourist Centre reception: You must come to our office with your receipt so that we can issue a refund to your card. If you have already left Kiruna, you will need to email us a copy of the receipt you received when you made the payment.
• Booked through an agent: If your ticket was booked through an agent, the agent must contact Kiruna Tourist Centre for a refund.
• Booked against invoice: Please contact minetours@kirunalapland.se and we will help you further.
The following cancellation rules apply when cancellation insurance or rebooking guarantee has not been purchased. You can cancel free of charge:
• Up to 4 days before departure on a booked public tour.
• Up to 14 days for group bookings of more than 20 people on a booked public tour.
• Up to 14 days before departure on a privately booked tour.
• Cancellations must be emailed to: minetours@kirunalapland.se
For later cancellations, 100% of the original total amount of the booking will be charged.
The cancellation rules below apply when cancellation insurance has been taken out. Fees for cancellation insurance, rebooking guarantee and any change and booking fees are non-refundable.
• Cancellation protection for public tours is purchased per individual ticket. Free cancellation up to twelve (12) hours before the start time.
• Cancellation insurance for private tours is taken out per booked tour. Free cancellation up to seven (7) days before the tour start time.
• The rebooking guarantee for public tours covers the entire booking and is charged per ticket within the booking. Individual tickets within the booking cannot be rebooked. Free rebooking up to six (6) hours before the tour start time. Rebooking is subject to availability. Rebooking is done via a link in your confirmation.
For later cancellations, 100% of the total booking amount will be charged. Cancellations must be emailed to: minetours@kirunalapland.se
In the event of unforeseen circumstances, it is possible to cancel tours outside the normal cancellation terms (section 4.1). This means that if you meet and comply with the terms and conditions, you can get up to 100% of the total amount back. Unforeseen circumstances refer to:
• Death, illness or serious accident affecting you, your fellow traveller or your immediate family.
• Another serious event beyond your control occurs, such as a major fire in your home, which means that it is unreasonable to expect you to go on your tour.
• Events affecting your flight or train that prevent you from participating in the tour. This may include, but is not limited to, cancelled or severely delayed arrivals.
You must be able to prove your inability to travel with a certificate from a doctor, authority or insurance company. The medical certificate must state the diagnosis, date of the first visit to the doctor and the reason why the doctor advises against travel. Contact with the certifying authority must have taken place before the trip was due to commence.
In order for you to receive a refund, the reason for your cancellation must generally be unforeseen, unexpected and of such a nature that you cannot reasonably be expected to complete the tour. This means, for example, that if you do not have the necessary travel documents such as a passport, visa or similar, we will not accept this as a valid reason for cancellation.
• As LKAB’s Visitor Centre is located in an operational mine, LKAB reserves the right to cancel, delay or change tours at short notice for any reason. Kiruna Lappland therefore accepts no responsibility in such cases. If the tour is cancelled, you will receive a full refund of the ticket price. No other compensation will be paid.
• Kiruna Lappland reserves the right to cancel or delay tours at short notice in the event of unforeseen circumstances. Reasons may include, but are not limited to, the guide falling ill, bus problems, traffic in the mine, weather, technical problems, etc. If the tour is cancelled, you will receive a full refund of the ticket price. No other compensation will be paid.
Booking a tour is at your own risk and discretion. Kiruna Lappland disclaims all responsibility for any consequences that a delayed or cancelled tour may entail, such as missed flights or trains, dinner reservations, booked activities, etc.
• You will receive written confirmation of your booking.
• You will receive documents and information in connection with your booking.
• Purchased services match the description.
• You will be informed by email of any significant changes affecting your booking.
• You must check the booking confirmation as soon as you receive it. Any errors must be reported immediately to Kiruna Tourist Centre. Any promises made by tourist centre staff that are of significant importance to you must be noted in the confirmation in order to be invoked.
• You must check your e-mail and be available at the telephone number you provided when making your booking.
• You must follow the rules and regulations.
• If you have any complaints, please contact the tourist centre immediately so that any issues can be resolved during your stay.
• When booking, you must state whether you have a disability that may affect your ability to participate in the tour.
• You must arrive at Kiruna Tourist Centre 15 minutes before the tour start time stated on your booking confirmation. If you arrive late, your place will be sold to someone else and no compensation or refund will be given. It is not possible to join the tour after the scheduled departure time.
Deviations from the points below may result in refusal to participate in the tour or immediate dismissal from the tour. Kiruna Lapland’s guides and staff have full rights to refuse a guest the right to participate in the tour, as well as to dismiss a guest from an ongoing tour, if they deem that the guest in question may pose a safety risk or disturbance. No compensation or refund of the ticket price will be given if you are denied participation or removed from the tour.
For security reasons, it is:
• It is forbidden to participate in the tour under the influence of alcohol or drugs.
• It is forbidden to bring any kind of weapon or dangerous object on the tour.
• It is forbidden to leave the group during the guided tour.
• • It is very important to follow LKAB’s safety regulations, which will be communicated by the guide.
• It is not permitted to go on a tour where you do not understand the spoken language.
• Animals are not permitted on the tour. This includes service animals.
• Children must be at least 6 years old and 110 cm tall. Children and young people under the age of 18 may not participate in the tour without an accompanying adult.
• LKAB’s Visitor Centre is located at a depth of 540 metres in Kiirunavaara. Transport is provided by a specially adapted mine bus. It is not possible to take your own bus or car on the tour.
• It is not possible to stop a tour that has already begun and leave earlier.
• The temperature in the visitor mine is +8 to +12º C. Please dress appropriately for the temperature. No special clothing or boots are required. All visitors will be provided with a helmet during their visit. We recommend wearing weather-appropriate clothing in case the bus needs to be evacuated above ground.
• There are no toilets at the Kiruna Tourist Centre meeting point. Toilets are available at the visitor centre down in the mine.
• It is not permitted to bring food and drink on the bus.
• LKAB’s Visitor Centre is wheelchair accessible. However, it is important that the person can get on and off the bus independently or with the help of a companion. The wheelchair must be foldable. There are short distances to walk in the visitor centre. There are also benches along the route for those who need to rest their legs. We currently have no facilities for visitors with visual or hearing impairments. Companions with a valid companion card can enter free of charge together with the person to whom the card applies. Contact Kiruna Tourist Centre and we will help you book your tickets.
• Any items left behind during the tour must be reported immediately to the guide and/or tourist centre. If anything needs to be sent back to you, you will be responsible for the shipping costs. Contact the tourist centre for more information.
• Photography and filming are not permitted during the bus tour inside LKAB’s industrial area, but you are allowed to take photographs and film in the visitor mine. You may not photograph or film the guide or other participants in such a way that they can be identified without permission. If you wish to photograph/film for commercial purposes, or for any other purpose beyond private interest, please contact Kiruna Tourist Centre for further information.
If you are a journalist and would like to join one of Kiruna Lapland’s guided tours of the mine, please send your request by email to Kiruna Tourist Centre. Please state the following: Who you are, what you will be writing about and where it will be published. It is strictly forbidden to photograph and publish images of other participants and the guide without their permission. It is also not permitted to interview the guide or participants during the tour.
Travel agents interested in selling the mining tour can book a site inspection, where a guide will show them around the visitor mine and explain the format of the guided tour. A booking for a site inspection is subject to all the booking terms and conditions in this document. Maximum 10 participants. Requests should be sent by email to Kiruna Tourist Centre.
The reduced price only applies to:
• School classes with pupils aged 6 and above, up to and including secondary school.
• Registered youth associations.
• The teachers/leaders participating in the tour are responsible for ensuring that participants follow the rules of conduct in the visitor mine and that the group does not disturb other guided groups in the visitor mine.
• If the group is to participate in a public tour, there must be at least two teachers/leaders, but the person making the booking is responsible for booking more if necessary to ensure that the group does not disturb the other guests on the guided tour.
• The booker is responsible for obtaining approval from the guardian to disclose the participant’s ID number/personal identification number.
By paying, you consent under the GDPR to Kiruna Lappland processing your personal data. The purpose of this is to enable standard guest administration and to ensure that Kiruna Lappland has access to reliable personal documentation in the event of an accident. Personal data is stored in relevant systems and handled by individuals who need access to the system and information in their professional capacity. The personal data you provide to Kiruna Lappland is not used for commercial purposes.
The guided mine tours to LKAB’s Visitor Centre are arranged by Kiruna Lappland Ekonomisk Förening, which runs Kiruna Tourist Centre.
Visiting address: Malmvägen 9B, 981 30 Kiruna
Telephone: 0980-188 80
Email: minetours@kirunalapland.se
Website: kirunalapland.se
